top of page

TERMS AND CONDITIONS

I agree and shall cause my children, invitees and guests to abide by the park rules, including those rules and policies published at www.PinnacleTrails.ca, current or future, posted at the premises or otherwise communicated in any manner by Pinnacle Trails Management. Further, I agree I have read and understand the emergency procedures manual (see section below). View Campsite Rules and Policies (see section below). Site Selection and Confirmations I hereby confirm and understand that the Pinnacle Trails Resort Inc. property is currently offering campsites for long-term lease. In the event that my campsite is leased prior to my arrival, it may result in my campsite being unavailable. Pinnacle Trails Resort Inc. will first elect to relocate you to a comparable site at the same cost. However, if no comparable sites are available, you may be reallocated to the most comparable site that is available, which may result in a partial credit of your stay at the sole discretion of management. Finally, I understand that if there is no availability of any sites for my stay, I may be fully refunded with as much notice given as possible from management. I expressively disclaim any opportunity for any legal action or defamation in connection with the cancellation of my reservation as a result of the lease of my lot. Cancellation Policy I further understand and agree that Pinnacle Trails Resort Inc. does not give credit or refunds due to the discomforts of nature. Pinnacle Trail’s refund policy varies depending on the timing of the cancellation notice in advance of the reservation date. Cancellation for any reason, at the option of the purchaser, shall be subject to the following refund policies: •Reservations cancelled more than 14 days in advance of arrival will be refunded 100%, subject to a $25 cancellation fee. •Reservations cancelled between 14 and 7 days in advance of arrival will incur a cancellation fee of 20% of the reservation stay. •Reservations cancelled between 7 and 3 days in advance of arrival will incur a cancellation fee of 50% of the reservation stay. •Reservations cancelled with less than 72 hours' notice before arrival will forfeit a refund of any kind. Liability Waiver As a participant or supervising adult in a recreation activity, I am responsible for acting within the limits of my ability and heeding all warnings regarding participation in the activity. I will maintain control of myself and any equipment while participating in the activity and will refrain from acting in any manner that may cause or contribute to injury to myself or others. I HEREBY RELEASE, WAIVE, DISCHARGE AND COVENANT NOT TO SUE Pinnacle Trails Resort Inc., its owners and agents (collectively, Pinnacle Trails Management) from any and all liability to me, my children, my invitees/guests, personal representatives, pets and heirs for any loss or damage on account of injury to person (including death) or loss or damage to property relating to, or arising out of, use and occupancy of the Pinnacle Trails Resort Inc., including but not limited to facilities, golf carts, amenities, lake, water park, sauna, driving range, mini-golf, ATV trails, walking trails, food and beverage services, store products and any other amenities not listed above (collectively, “the Premises”) and any dangers and hazards associated with acts of nature such as changing weather conditions, high winds, thunder and lightning, temperature fluctuations, falling trees, tree limbs, ice or encounters with wildlife. I HEREBY AGREE TO INDEMNIFY, SAVE AND HOLD HARMLESS Pinnacle Trails Resort Inc., Pinnacle Lifestyles and each of them from any loss, liability, damage or cost (including attorney’s fees) they may incur due to injury (including death), damage or loss of property relating to use of the Premises by me, my children and/or my invitees/guests or due to any incidents that may occur during my stay. I understand that although Pinnacle Trails Resort Inc. makes every reasonable effort to provide a secure environment, the security of my person, my belongings and all persons registered in my party is my sole responsibility. As a courtesy, our employees, if so requested, may assist with directing you to your designated campsite. It is your sole responsibility to ensure that the site will accommodate your specific trailer/RV and that you will not hit any branches, bollards, trees, etc., when positioning your RV on the campsite. You agree to indemnify and hold Pinnacle Trails Resort Inc., its owners and agents (collectively, “Pinnacle Trails Management”) harmless from any loss, liability, damage or cost (including attorney’s fees) that may result from an employee assisting or directing you onto a campsite. Furthermore, you release, waive, discharge and covenant not to sue or defame Pinnacle Trails Management for any and all liability, loss or property damage relating to an employee assisting or directing you to your site. I HEREBY AGREE TO INDEMNIFY, SAVE AND HOLD HARMLESS Pinnacle Trails Resort Inc., Pinnacle Lifestyles and each of them from any loss, liability, damage or harm (including attorney’s fees) they may incur due to injury (including death), damage or loss of property relating to the purchase of any food and beverage on the property. Outstanding Balances I understand that I am and remain personally liable to pay the total amount of my reservation prior to my scheduled check-in date or at such earlier date communicated to me. If I fail to pay the total due, I agree that Pinnacle Trails Resort Inc. may charge any remaining balance (in addition to any damage charges or other amounts owed under these terms and conditions) to any credit or debit card on file with my reservation. Any amounts due after thirty days will be subject to the maximum late charge permitted under provincial law. I further agree that any charges for the general store, food and beverage, concierge service and additions will be charged to any credit or debit card on file with my reservation. Private Property The Premises are privately owned, and PINNACLE TRAILS RESORT INC. MANAGEMENT RESERVES THE RIGHT TO REFUSE SERVICE to anyone for any reason except for those prohibited by law. Pinnacle Trails Resort Inc. management reserves the right to require any person or party it deems necessary to leave the campground based on violations of park rules or behaviour management deems inappropriate or disturbing to others. Harassment or mistreatment of our staff or other guests, including but not limited to racist comments or hate speech, will not be tolerated under any circumstances. I have read this notice and agree to it and all Pinnacle Trails Resort Inc. rules and regulations. In addition, I understand that I am responsible for the actions of all persons registered in my party, including any children and guests who visit during my stay. On behalf of each person in my party, I grant Pinnacle Trails Resort Inc. and its affiliated entities and promotional partners the right to include any photographic, video and other visual portrayals of each person in my party in any medium and for any purpose. Additional Terms for Rental Suite Units I understand and agree as follows: •At departure, the rental unit is to be left in a reasonably clean condition (broom swept). •Garbage is to be removed from the rental unit and placed in an outside dumpster. •All kitchens and kitchenettes are to be left clean. •All dishes are to be washed and put away, and the microwave, fridge, stove and countertops are to be wiped clean. Otherwise, Pinnacle Trails Resort Management may charge my credit card a $125 cleaning fee. I understand and agree that if I leave the rental unit in an unreasonably filthy condition, permit a pet to occupy a rental unit not designated as pet-friendly or smoke in a rental unit, Pinnacle Trails Management may charge my credit card for the cost of professional cleaning of the rental unit ($250 minimum charge). All damages to the rental unit, whether caused by myself, my children, guests or pets, must be disclosed to the registration office immediately or at checkout. All damages occurring to the rental unit during my stay will be charged to my credit card after Pinnacle Trails Management has made a thorough inspection. Damages for which I will be responsible include but are not limited to lost key(s), broken/lost TV remote control(s), broken items, discharged fire extinguishers (if not used for a fire), damaged/dented/bent appliances, furniture, cabinetry or dishes, writing on walls or bedding and ripped or torn mattresses or covers. Animal Waiver I hereby agree to the following regulations and conditions while camping at Pinnacle Trails Resort Inc. with my dog or other animal: Excluded areas: I agree to keep my dog out of areas including but not limited to food and beverage areas, the sauna and sauna deck, lounge, games room, theatre room, playgrounds and pavilions, store and office and upper rental suite. Excluded dogs: I agree that Pinnacle Trails Management has the sole discretion to exclude dogs. The basis for exclusion may include but is not limited to the following: •breed-specific exclusions •exemption from provincial or local law vaccination requirements due to young age •sickness •dogs that are in heat •dogs that are aggressive, vicious, dangerous or potentially dangerous •dogs that require muzzling •dogs that are easily frightened or sensitive, resulting in disruptive behaviour (such as fighting or biting) in response to a stimulus. Supervision I agree to keep my dog on a leash or in a carrier while in all public areas of the campground. I further agree to have my dog with me or a designated individual at all times and understand that I may not leave the dog unattended in the cabin or at the campsite. I agree to prevent noise or any other disturbance by my dog in the interest of other guests at the campground. Vaccinations I represent and warrant that my dog is up to date on all vaccinations (including rabies and distemper) and flea treatments. Disturbances I agree that should my dog create any disturbances that result in guest or campground employee complaints to the management, at the request of a campground employee, I will immediately make arrangements to house my dog elsewhere outside the campground. Additionally, I understand and agree that if I do not find alternative housing for my pet after being asked to do so, I will be asked to leave the campground and will not be issued a refund. Assumption of Risk and Release I understand that permission to have my animal at the campground with me is a privilege and not a contractual right. Such permission is expressly conditional upon my adherence to these rules and other rules in effect at any given time. I understand that Pinnacle Trails Management may revoke such permission at any time for any reason. Additionally, I hereby assume all responsibility for risks, injury, damage and other harm that may occur while my dog is at the campground or caused by my dog. Further, I hereby knowingly and voluntarily expressly release and discharge the Campground, its owner, its agents, its parent companies, members, managers, directors, officers and employees (“Released Parties”) from any and all claims, damages, liabilities, injuries, demands or causes of action, both present and future, whether known, unknown, anticipated or unanticipated, that I or my guests or invitees may have against any of the Released Parties arising out of or incident to my dog’s presence in the campground, whether arising from any act or omission, whether negligent or otherwise, of me, my dog and/or any guest or invitee. I further agree to indemnify each of the Released Parties for any and all such claims, damages, liabilities, injuries, demands or causes of action, including costs, expenses and attorney’s fees arising as a result of or related to the presence of the dog at the campground. This provision shall be enforceable to the fullest extent of the law. Acknowledgement. By signing below, I acknowledge that I have read the foregoing assumption of risk and release and fully understand its provisions and implications. My execution of this release is entirely voluntary and intended to be binding on my heirs, executors, legal representatives and assigns. I have read the animal waiver and understand it is my responsibility to abide by the rules. I further understand that it is my responsibility to ensure that my guests and invitees also comply with the rules. Failure to adhere to the policies and rules set forth herein may result in my removal from the campground without a refund. COVID-19 Waiver In light of the global pandemic associated with COVID-19, everyone shares the obligation to observe certain requirements and guidelines to help keep themselves and others safe within their shared community. In particular, I represent that I have not tested positive for COVID-19 within the last two weeks, nor have I been in direct personal contact with someone who has tested positive for COVID-19 within the last two weeks. Further, I represent I have not had any symptoms in the last fourteen days and do not currently have such symptoms as disclosed by the provincial and federal governments. If I do test positive for COVID-19 or come into contact with someone who has, or if my temperature exceeds 38°C and I experience other COVID-19-related symptoms, I agree that I will not seek to enter the Resort/community until I am no longer symptomatic for ten straight days. I agree to observe the safety requirements within the Resort/community spaces, including wearing a mask when required and observing required routes of circulation, occupancy limitations, social distancing and sanitization requirements. Further, by signing below, I HEREBY AGREE TO INDEMNIFY, SAVE AND HOLD HARMLESS Pinnacle Trails Resort Inc., Pinnacle Lifestyles and each of them from any loss, liability, damage or harm (including attorney’s fees) they may incur due to injury, sickness (including death), damage or loss of income relating to any exposure to COVID-19 on the premises. While the Resort takes precautions to limit such risks, by participating in activities at the Resort and using the amenities, including my presence in a public setting, I understand that exposure is possible, and I am participating in a high-risk activity.

EMERGENCY PREPAREDNESS AND EMERGENCY PLAN

Prepared for RV park residents and guests (effective March 2021) Resort name: Pinnacle Trails Resort Resort developer: Pinnacle Lifestyles Address: 16201 AB-16, Yellowhead County, AB T7E 3S7 Manager: Fred Cornelssen Manager Contact (780) 712-0232 Emergency Contact 911 For emergencies, please dial 911. Emergency and other contact information can be found on page four. The site map and evacuation plan are on pages 9–12. All pages of this plan are living documents that will be updated and signed off as circumstances change and/or reviewed monthly. Preface The information contained in this customer emergency preparedness and response plan has been provided as a general guide to logical and safe steps to take in the event of an emergency at Pinnacle Trails Resort. This plan is intended to assist our customers in emergencies that may arise while residing at or visiting our Resort. This plan will be posted on the notice board near the entrance gate and will also be provided to all customers and visitors. Safety is our number one priority. Please remember to act wisely and, in all cases, maintain your personal safety and the personal safety of your family and guests while on-site. Please note that campground management staff are neither responsible for physically evacuating residents or guests from their on-site locations nor are they responsible for providing any materials or services during an emergency. Components of the Plan Item – Page Emergency and Other Contact Numbers – 4 RV and Resort Fires – 5 Tornadoes/High Winds, Lightning and Flood – 6 On-Site Emergency Equipment – 6 Checklist for Emergency Procedures – 7 First Aid Procedures and Sample First Aid Kit – 8 Appendix A: Site Map & Numbering – 9 Appendix B: Evacuation Plan – 10 Appendix C: Muster Points – 11 Appendix D: Area Site Map – 12 Property Contact Information Site manager: Fred Cornelssen (780) 712-0232 Assistant site manager: TBA TBA Owner representative: Tom Wach (403) 612-7799 Emergency and Other Contacts Emergency ground service (ambulance): 911 Fire department: 911 RCMP: 911 RCMP administration (Edson Healthcare Centre): 1-780-723-8800 Hospital (Edson Healthcare Centre): 1-780-723-3331 Forest fire (Alberta): 1-780-310-3473 Yellowhead County office (utilities, bylaw enforcement, transportation): 1-780-723-3221 Alberta environment: 1-800-222-6514 Alberta EDGE (dangerous goods/disaster services): 1-800-272-9600 Alberta Health Services (poison and drug information service): 1-800-332-1414 Report a poacher (Alberta): 1-800-642-3800 STARS (emergency air ambulance): 1-888-888-4567 Contact Numbers REVISION DATE: March 2021 Fire at the Resort and RV Fires Precautions There are steps that can be taken to minimize the dangers associated with fires, including safe fire procedures. Some precautions include: •Ensuring campfires are placed within the designated campfire pits only. •Ensuring campfires are extinguished properly. Remember: Soak it. Stir it. Soak it again. •BBQs are safely placed away from potential hazards, and grease pans are properly cleaned. •Propane is stored only in the designated areas according to the Pinnacle Trails Resort Bylaws. •Ignitions of motor vehicles and recreational vehicles are turned off when not in use. •Heating mechanisms are not used unless allowed according to the Pinnacle Trails Resort Bylaws. •Keep matches, lighters and candles away from small children. •Make sure everyone knows how to use emergency exits and fire extinguishers. •Make sure your heating and electrical systems are working properly and are maintained, and carefully follow the instructions. •Do not overload your electrical outlets. •Regularly ensure your fire alarms are in working order. In Case of Fire in Your RV •Immediately assess the problem to assist you in exiting away from the source of the fire. •Locate the nearest fire extinguisher. •Get everyone out of the RV immediately. •Do not take any belongings with you. •Call 911 (if the fire is not extinguished). •Give your name, site number and contact number to emergency services. •Describe the type of fire (wood, chemical, electrical, etc.). •State whether there are any known injuries. •If safe, turn off the electricity and propane on the campsite. •Tell all surrounding residents of the impending danger. •Ensure all guests have been evacuated from the campsite and surrounding campsites. In Case of Fire in the Resort Notify the site manager immediately. If the fire cannot be extinguished with a fire extinguisher or accessible water supply or is spreading quickly, call 911. Evacuate the area and gather at the muster point if safe to do so. Do not take any belongings with you. Should your clothing catch fire: First stop… then drop… then roll… never run. If a rug or blanket is nearby, use it to cover yourself and the fire. Tornado or High Winds Know the terms and danger signs: •Tornado watch: indicates a tornado is possible. Watch the sky and stay tuned to the weather radio/TV. •Tornado warning: signifies a tornado has been sighted by weather radar. Take shelter immediately. If you are in a vehicle, trailer or mobile home, get out immediately. Go to the lowest floor of a sturdy, nearby building if available. If this is not an option, then lie flat in a nearby ditch or depression and cover your head with your hands. Be aware of flying debris, potential flooding and fire. Lightning If you see a lightning flash and hear thunder in less than 30 seconds, a strike in your area is highly likely. Seek shelter in a sturdy building, automobile, trailer or motor home. Avoid isolated trees. Avoid contact with any body of water. Avoid using electrical equipment or appliances. Flood Know the elevation of your location in relation to nearby streams, rivers and lakes. Have several escape routes planned. When rising water threatens, move your RV to higher ground. Never drive through flooded roadways. Do not bypass or go around barricades. Take your emergency disaster supplies kit with you. Return to your RV site only when authorities say the danger of more flooding is over. If fresh food has come in contact with flood waters, throw it out. Do not reconnect to water, sewer or electricity until park management has authorized you to do so. On-Site Emergency Equipment First aid supplies on-site are located in the main site office. Fire extinguishers are located in the main site office. Spill materials on-site are located in the main site office. Telephone A landline telephone is located in the main site office. Checklist for Emergency Procedures Planning Checklist Meet with your family and guests regularly and discuss why you need to prepare for emergencies. Explain the dangers of fire, severe weather and medical emergencies to all family members and discuss the steps that need to be taken. The following may be used in creating your own family plan: •Discuss what to do in an evacuation. •Pick an alternative location to meet in the event a family member cannot return to a campsite. •Pick one out-of-province and one local friend or relative family members can call in the event of an emergency. •Instruct family members to have a battery-powered radio for emergencies. •Teach children how and when to call 911 and their emergency contact. •Train in basic first aid and CPR procedures. •Prepare a disaster supply kit. •Learn and review the Resort's evacuation routes. Emergency Supply Checklist Residents and guests are encouraged to be prepared for emergencies, including preparing and inspecting an emergency supply kit at least once per year. Although many items for short-term emergencies are available at the Resort, you may want to include the following items in your kit: •3–5 gallons of fresh drinking water •Emergency food supplies (2–3 days for you and your family, such as dry and canned foods) •Matches and lighters •Blankets or sleeping bags •First aid kit •Waterproof covers and tarp •Additional clothing for each family member (including clothing for cold weather) •Flashlight and batteries •Fire extinguisher •Candles •Pocket knife and tools (screwdriver, pliers, hammer, shovel) •50 ft of utility rope •Sewing kit •Whistle •Tape •Baby supplies (spare formula, batteries, baby food) Although many of these supplies may never be needed, given the location of the Resort and the availability of nearby amenities, it is always a good idea to be prepared for an emergency. First Aid Procedures and Sample First Aid Kit First Aid Procedures 1.If individual(s) are in imminent danger, they should carefully be moved to a safe location to administer first aid. 2.In the case where injuries are severe and movement could cause further injuries, do not move the injured. 3.Stay calm and get help from a bystander to report the emergency to the appropriate authority based on the nature of the emergency (i.e., fire, serious injury, etc.). 4.Make the injured person(s) as comfortable as possible and wait for emergency personnel. Sample First Aid Kit Before emergencies, prepare a first aid kit. Have the kit in an easy-to-locate place. Make sure all individual(s) in your group know the location of the kit. Items in your basic kit should include: •Sterile adhesive bandages in assorted sizes •2 and 4-inch sterile gauze pads (4–6 each) •Hypoallergenic adhesive tape •Triangle bandages (3) •2 & 3-inch sterile roller bandages (3 rolls each) •Scissors •Tweezers •Needle •Moistened towelettes •Antiseptic •Thermometer •Tongue blades (2) •Tube of petroleum jelly or other lubricant •Assorted sizes of safety pins •Cleansing agent/soap •Burn gel & dressings •Latex gloves (2 pairs) •Sunscreen •Aspirin •Syrup of Ipecac •Activated charcoal (use only if advised by the poison control centre) Appendix A Pinnacle Trails Resort map – site numbers Appendix B Pinnacle Trails Resort map – evacuation plan Appendix C Pinnacle Trails Resort map – muster points

NIGHTLY RULES AND POLICIES

Pinnacle Trails Resort Inc. Rules and Policies (Effective March 2021) Pinnacle Trails Resort Inc. (“the Resort”) is a year-round opportunity for individuals and their families to enjoy the camping experience. The Resort offers the opportunity for nightly rentals as well as an opportunity for its residents to enjoy the Resort through a long-term lease. Management’s goal is to provide a safe, fun, family-friendly atmosphere for all of our residents and guests. The Resort operates on a year-round basis. However, certain sites are only available with limited services during the winter months. Seasonal lots shall be open with full services from May 1st – October 10th (the summer season), subject to change based on unusual weather conditions at the sole discretion of the property manager. There shall be a number of amenities offered to our tenants, including the seasonal beach, volleyball court, horseshoe pit, sports court, picnic areas, community fire pits, mini-golf and many others. The Resort also features surrounding amenities, including ATV trails, snowmobiling, mountain biking and horseback riding. Additional amenities can be found in the town of Edson, which is located approximately eight minutes away. As residents of the Resort and members of the community, you must agree to abide by the rules and regulations of the Resort as outlined below. Such rules and regulations may be amended from time to time by management and are in addition to any and all restrictions, agreements and terms of your lease agreement. By accepting the terms and conditions, you hereby agree to abide by the rules and policies contained herein. Tenants and guests are responsible for any damage or injury caused by themselves, their children and/or pets. Tenant assumes any and all risks associated with the foregoing and agrees to hold the Resort, its owner’s representatives and agents harmless from and indemnify them against the same. The Resort is not responsible for personal injuries or damage, loss or theft of any personal property or vehicle. We reserve the right to evict any person(s) who does not comply with the rules and policies. Operation Hours and Quiet Hours Check-In Time: 4:00 pm Checkout Time: 11:00 am Quiet hours are between 10:00 pm and 8:00 am. Please be courteous to other guests around you. Loud music or objectionable noise is not allowed at any time. Inconsiderate guests will be evicted from the park. Management office hours are Monday–Friday from 8 am to 8 pm and Saturday and Sunday from 10 am to 7 pm during the summer season. Residents may contact the property manager directly. Late Checkout Policy The front desk may be able to arrange a late checkout if available. Additional fees may apply. In order to ensure availability for incoming guests, please plan prompt departures. Quiet hours shall be observed between 10:00 pm and 8:00 am on weekdays and 11:00 pm and 9:00 am on weekends. Each resident shall be particularly considerate of the comfort and convenience of his or her neighbours. At all times, radios, televisions or similar equipment shall be kept at reasonable noise levels. Loud or boisterous parties or noise will not be permitted on any lot or within the Resort. General Rules and Regulations Each resident shall keep their lot neat at all times. No accumulation of junk or debris of any kind shall be permitted on any lot or under a recreational vehicle. No more than one recreational vehicle shall be situated upon a single lot. Lot numbers and signs must be visible at all times. Profanity or violence toward other guests or Resort staff will result in immediate eviction from the park. Guests violating rules that result in an eviction notice will not receive any refunds for their stay. Plastic tarps shall not be used to cover recreational vehicles, park models or other chattels on a lot. Custom-fit covers are allowed. Overnight accommodation or sleeping shall not be permitted in any secondary vehicle. ATVs, snowmobiles and other non-highway recreational vehicles shall be stored in a shed on the property or designated parking area. Each lot shall not store more than one off-highway vehicle. The Resort is in a natural wildlife habitat area. There are coyotes, birds of prey and reptiles. All guests should ensure pets and small children are supervised at all times. All connections from a recreational vehicle to the water system must have a water regulator and backflow water protector installed. All motorhomes, RVs or travel trailers must be in good working order and appearance. Visitors are not permitted to stay overnight. All visitors are required to leave by 10:00 pm. A garburator shall not be used in the recreational vehicle. Residents may not flush any solid waste (diapers, tampons, etc.) into the septic system. If such items are flushed and result in damage to the septic system, the cost of the repairs shall be the sole responsibility of the resident. Each resident is required to insure their own property and recreational vehicle on their lot, inclusive of third-party public liability, for a value not less than $1,000,000.00 or such greater amount as the resident’s association shall specify from time to time. Residents shall be responsible for the conduct of their families, guests or other persons they permit to use the Resort or the resident’s lot. They shall be responsible for the full value of any loss or damage to the property, equipment or facilities willfully or otherwise defaced, injured, damaged or destroyed by their families, guests or other persons the resident permits to use the Resort or the resident’s lot. The use of electric golf carts, licensed motorcycles and scooters as transportation is allowed. You must be at least sixteen and have a driver’s licence to operate any motorized vehicle, including electric golf carts, on Resort property. Any motorized vehicle, including electric golf carts, must have liability insurance (golf cart liability endorsement on home insurance policy) to operate within the Resort and, if being operated after dark, must have headlights. Motor vehicles must be parked on the designated lot in front of the recreational vehicle and not on roadways, pathways, natural common areas or other grassed or natural areas. There shall be no washing of motor vehicles within the Resort, which shall include off-highway vehicles. Off-highway vehicles may be washed in the designated wash station only. There is a limit of one vehicle allowed on each site. Additional parking is available in marked areas around the Resort. Common amenity areas are for the enjoyment of all residents and are allocated on a first come, first served basis. Residents may elect to rent certain areas for special events by contacting the property manager. Any requirements for the cleanout or repair of septic systems, electrical connections and water connections that are repeat issues as a result of the resident shall be billed to the resident. If the cause of such damage is not clear, the initial cost shall be borne by the Resort. However, repeat issues after repair and training shall then be borne by the resident. Operation of electrical or gas generators shall not be permitted unless due to an emergency. High-intensity outdoor lights, including, without limitation, those known as “yard lights,” shall not be permitted on the resident’s lot. Please do not damage or remove any trees, bushes or landscaping. If you require any changes, please contact the property manager. Management shall not be held liable or responsible for the non-utilization of package components or loss of recreational opportunities due to weather or any other circumstances beyond our control. There shall be no smoking or open flames near any propane tanks, including the one located by the office. Equipment rentals, including mini-golf, can be signed out at the office. Residents are responsible for returning the property as is. Any significant damage may require the resident to pay for the cost of replacement of such equipment. The use of any equipment is at the sole risk of the resident. Residents are responsible for the cleanliness of common area facilities and amenities, which includes all indoor and outdoor areas. Residents must not damage any common area, including any equipment or supplies. Please clean up once you have finished enjoying the amenities. The use of drones is prohibited on the property. The use of cameras and cell phones for pictures and video footage is permitted. However, residents must be mindful of other residents’ privacy. Management shall place security cameras in certain common areas around the property for security purposes. By signing the lease, residents agree and consent to management’s security cameras on the property. Safety Rules and Regulations Upon demand by management, residents shall discontinue immediately any conduct or practice within the Resort that is, in the opinion of management, likely to harm or is disruptive to the Resort or its residents. Residents must abide by any health and safety regulations that are implemented and distributed by management, including any restrictions and regulations as a result of the COVID-19 policy. Such regulations may change from time to time at the discretion of management based on the regulations put forward by provincial and federal agencies. In light of the global pandemic associated with COVID-19, everyone shares the obligation to observe certain requirements and guidelines to help keep themselves and others safe within their shared community. In particular, I represent that I have not tested positive for COVID-19 within the last two weeks, and I have not been in direct personal contact with someone who has tested positive for COVID-19 within the last two weeks. Further, I represent I have not had any symptoms in the last 14 days and do not currently have such symptoms as disclosed by the provincial and federal governments. Residents must not walk, skate or otherwise enter the water unless management has placed signage that it is safe to do so. Skating or walking on the lake during the winter is at the sole risk of the resident. Residents must maintain a safe distance from the septic lagoon located on the property and not cross the fence at any point. Campfires are allowed only in a properly contained fire ring. The fire ring must not be any larger than thirty inches in diameter. Campfires are to be totally extinguished when not personally attended. Management may prohibit campfires at any time when such fires are considered hazardous. At no time shall fire pits be used to burn garbage. Beach hours are 8 am to 8 pm daily, subject to management’s changes based on weather and safety. There is no lifeguard on duty, and no diving is permitted. An adult/legal guardian must accompany children under 14 years of age. Infants and toddlers NOT potty trained MUST wear swim diapers. (We have some available at the store.) Alcohol is not allowed off campsites. No illegal substances are allowed on the property at any time. Smoking and the use of marijuana shall only be allowed in designated smoking areas or on each individual's RV lot. Such activities shall not impede the enjoyment of neighbours. Disposal of cigarettes and other items must be done safely in garbage areas to limit the risk of fires. All residents must review the emergency response plan for details on muster points, exits and local, non-emergency contacts. An updated plan shall be provided annually to all residents. Children under the age of twelve must be under the supervision of an adult when using common area amenities such as the playground, mini-golf, amenities building and other risk areas of the property. Fireworks or open-flamed torches of any kind shall not be permitted within the Resort. The use or carrying of firearms and other weapons is prohibited within the Resort. The speed limit on the roads within the Resort is ten kilometres unless otherwise posted. Pleasure riding of motorcycles, snowmobiles, scooters or other all-terrain type vehicles is prohibited within the Resort and shall be only for the purposes of commuting between your site and off the Resort. All facilities and property within the Resort are used by the residents at their own risk. The property manager and the owner shall not be responsible for any personal injury or any loss or damage to any property of any resident(s). Residents must review the emergency management plan annually and be familiar with its contents. No glass containers are permitted in any common areas. The use of archery, paintball, slingshots or air guns is PROHIBITED. NO LIFEGUARD ON DUTY AT BEACH, LAKE AND SAUNA AREAS. USE AT YOUR OWN RISK. Pet Policies We reserve the right to refuse service to anyone whose pet is NOT considered suitable for the serenity/safety of our guests or the Resort. Pets must be kept on a leash under the control of someone who can always manage all animals. Pets may not be left outside unattended. Guests are responsible for cleaning up after their pets. Pets are prohibited in Resort buildings and amenity areas. The Resort is not responsible for and will hold accountable the pet owner for any injury or damage caused by pet(s). Service animals may accompany a disabled person without any proof of disability or certification for the service animal. Closing The rules and regulations above may be amended from time to time by management as required. The above list is not exhaustive, and residents are asked to be respectful of their neighbours and carry out activities in a safe and responsible manner.

CANCELLATION POLICY

Regular Cancellation Policy: Payment in full is required at the time of booking. Should you choose to cancel your reservation, please note the following refund policy. We are unable to make exceptions for reasons including but not limited to weather, travel delays, accidents, illness, road closures or wildfire smoke. Please understand that wildfire smoke is a common occurrence in the region during the summer. Choose to proceed with a booking based on your comfort level and understand that it is not a basis for a refund. Cancellation by the purchaser for any reason shall be subject to the following refund policies: A.Reservations cancelled more than 14 days in advance of arrival will be refunded 100%, subject to a $25 cancellation fee. B.Reservations cancelled between 14 and 3 days in advance of arrival will incur a cancellation fee of 50% of the reservation stay. C.Reservations cancelled with less than 72 hours’ notice before arrival will forfeit a refund of any kind. Refunds for Wildfires and air quality issues (wildfire smoke) will only be provided if the campground is within a government evacuation order. Please note: Holidays, special events and specific offers may have special deposit and/or cancellation requirements. Special conditions may apply during high-demand periods and special events. Please check with your selected Pinnacle Resort for details. Cancellation Terms re: PREFERRED ADVANCE BOOKING for the next year: We offer repeat customers the opportunity to get their campsite secured before we open the season to the general public, and we do so at the current year’s pricing as an incentive. Those who wish to participate should be aware that the cancellation policies are as follows: TERMS: We require a 50% deposit upon booking. The reservation will then be held until February 1, 2023, at which time the balance owed is due in full. If payment in full is not made, we will refund 50% of the original deposit amount, and the site will be made available to the public. CANCELLATION: If you decide to cancel for any reason before February 1, 2023, we will refund 50% of the deposit. If you cancel after full payment is made, we will refund 50% of the amount paid up until April 30th. Any cancellation after April 30th is 100% non-refundable.

BYLAWS

Pinnacle Trails Resort Inc. (“the Resort”) is a year-round opportunity for individuals and their families to enjoy the camping experience. The Resort provides this opportunity for its residents through a long-term lease of their lots. Management’s goal is to provide a safe, fun, family-friendly atmosphere for all of our residents. The Resort’s owners and their families believe the Resort will provide the opportunity to build long-lasting memories for its residents. We want to provide our residents with the opportunity to enjoy the outdoors and the spectacular amenities offered within and surrounding the Resort. The Resort operates on a year-round basis. However, certain sites are only available with limited services during the winter months. Seasonal lots shall be open with full services from May 1st – October 10th (the summer season), subject to change based on unusual weather conditions at the sole discretion of the property manager. There shall be a number of amenities offered to our tenants, including the seasonal beach, volleyball court, horseshoe pit, sports court, picnic areas, community fire pits, mini-golf and many others. The Resort also features surrounding amenities, including ATV trails, snowmobiling, mountain biking and horseback riding. Additional amenities can be found in the town of Edson, which is located approximately eight minutes away. As residents of the Resort and members of the community, you must agree to abide by the rules and regulations of the Resort as outlined below. Such rules and regulations may be amended from time to time by management and are in addition to any and all restrictions, agreements and terms of your lease agreement. Rules, Regulations and Guidelines for Residents Water, septic and electrical services shall only be available during the summer season on certain lots based on their services provided, while certain lots may have year-round services available. Please refer to your lease agreement to ensure you understand the seasonality of the services on your site. Residents who use septic services outside the open season where not permitted may cause damage to the system and shall be responsible for any repair costs of the system. All facilities and property within the Resort are used by the residents at their own risk. The property manager and the owner shall not be responsible for any personal injury or any loss or damage to any property of any resident(s). Neither the Resort nor management and its employees shall be subject to any individual direction or control by the individual residents. The control of employees is specifically vested in the management and its duly authorized agents of the Resort. Each resident shall keep their lot neat at all times. No accumulation of junk or debris of any kind shall be permitted on any lot or under a recreational vehicle. No more than one recreational vehicle shall be situated upon a single lot. Recreational vehicle lots may not be used for commercial endeavours or business purposes. Inventory for the purpose of a business shall not be stored upon any lot. The road shoulders must be kept clear – no rock-lining, posts, etc., outside your property line. Lot numbers and signs must be visible at all times. Residents must review the emergency management plan annually and be familiar with its contents. Plastic tarps shall not be used to cover recreational vehicles, park models or other chattels on a lot. Custom-fit covers are allowed. Overnight accommodation or sleeping shall not be permitted in any secondary vehicle. No permanent structures shall be allowed on any of the campsites. Residents may not apply for a development permit for a permanent structure without the prior written consent of the owner, and they shall do so at their own expense and coordinate with the property manager. Any permanent structures are subject to local and regulatory permits and approvals. Deep freezers, refrigerators, washers or dryers, etc., shall not be located outside any recreational vehicle. ATVs, snowmobiles and other non-highway recreational vehicles shall be stored in a shed on the property or designated parking areas. Each lot shall not store more than one off-highway vehicle. All connections from a recreational vehicle to the water system must have a water regulator and backflow water protector installed. A garburator shall not be used in the recreational vehicle. Residents may not flush any solid waste (diapers, tampons, etc.) into the septic system. If such items are flushed and result in damage to the septic system, the cost of the repairs shall be the sole responsibility of the resident. All recreational vehicles must have sewer connections that tightly seal, and only nontoxic chemicals may be used within the recreational vehicle where such chemicals are being discharged into the Resort’s sewage system. Each resident is required to insure their own property and recreational vehicle upon their lot, inclusive of third-party public liability, for a value not less than $1,000,000.00 or such greater amount as the resident’s association shall specify from time to time. Residents shall be responsible for the conduct of their families, guests or other persons they permit to use the Resort or the resident’s lot. They shall be responsible for the full value of any loss or damage to the property, equipment or facilities willfully or otherwise defaced, injured, damaged or destroyed by their families, guests or other persons the resident permits to use the Resort or the resident’s lot. Any wood brought on-site must be cut up and ready to use. Additional wood is available for purchase from the property manager. Fireworks or open-flamed torches of any kind shall not be permitted within the Resort. The use or carrying of firearms and other weapons is prohibited within the Resort. The speed limit on the roads within the Resort is ten kilometres unless otherwise posted. Pleasure riding of motorcycles, snowmobiles, scooters or other all-terrain type vehicles is prohibited within the Resort and shall be only for the purposes of commuting between your site and off the Resort. The use of electric golf carts, licensed motorcycles and scooters as transportation is allowed. You must be at least sixteen and have a driver’s licence to operate any motorized vehicles, including electric golf carts, on Resort property. Any motorized vehicle, including electric golf carts, must have liability insurance (golf cart liability endorsement on home insurance policy) to operate within the Resort and, if being operated after dark, must have headlights. Motor vehicles must be parked on the designated lot in front of the recreational vehicle and not on roadways, pathways, natural common areas or other grassed or natural areas. There shall be no washing of motor vehicles within the Resort, which shall include off-highway vehicles. Off-highway vehicles may be washed in the designated wash station only. There is a limit of one vehicle allowed on each site. Additional parking is available in marked areas around the Resort. Unlicensed derelict vehicles or large commercial trucks shall not be permitted within or upon Resort property except in the course of delivering goods or services. Major repairs or adjustments shall not be made to motor vehicles within the Resort. No resident shall permit more than six persons to reside overnight on one lot unless prior permission has been obtained from management. Quiet hours shall be observed between 10:00 pm and 8:00 am on weekdays and 11:00 pm and 9:00 am on weekends. Each resident shall be particularly considerate of the comfort and convenience of his or her neighbours. At all times, radios, televisions or similar equipment shall be kept at reasonable noise levels. Loud or boisterous parties or noise will not be permitted upon any lot or within the Resort. Common amenity areas are for the enjoyment of all residents and are allocated on a first come, first served basis. Residents may elect to rent certain areas for special events by contacting the property manager. Any requirements for the cleanout or repair of septic systems, electrical connections and water connections that are repeated issues as a result of the lessee shall be billed to the lessee. If the cause of such damage is not clear, the initial cost shall be borne by the Resort. However, repeat issues after repair and training shall then be borne by the lessee. Residents may be assessed a penalty of $250.00 for breaking any of the rules. Upon an initial warning, such penalties may be applied at the sole discretion of management. Ongoing complaints and concerns of any residents shall be raised with the owners of the Resort and may result in a penalty of $1,000.00 for a third offence or termination of your lease if the problem persists. Upon demand by management, residents shall discontinue immediately any conduct or practice within the Resort that is, in the opinion of management, likely to harm or is disruptive to the Resort or its residents. Tents, tent trailers, pop-up trailers, pup tents or tent-like enclosures shall not be permitted within the Resort without prior permission of the property manager. Open-screened rooms with a maximum size of 150 square feet with a height of no more than ten feet shall be permitted for sitting purposes only. No more than two sides shall be enclosed at any time and must not be enclosed when not in use. Open-screened rooms are not to be used for overnight camping under any circumstances. Bases for open-screened rooms must be placed at ground level. In consideration of your neighbour, the location, design and style of the open-screened rooms must be approved by management. Sheds up to a maximum of 150 square feet must conform to the Resort’s architectural design standards and be pre-approved by management. It is recommended sheds are purchased directly from the owners to ensure they comply with such standards. If sheds are not purchased from the owners of the Resort, they must be either red or blue in coloured siding, have white trim features and fit within the maximum allowable size. Structures other than non-permanent decks, gazebos or sheds are not allowed under any circumstance on the property. Outside drying of clothes is prohibited within the Resort, except for the drying of bathing suits and towels. Residents may have two typical family pets within the Resort. Family pets shall be well-behaved at all times. All pets shall be kept on leashes when not on the resident’s lot, and all pet waste shall be picked up immediately by pet residents and disposed of in appropriate receptacles. Management reserves the right to have any unruly pet removed from the Resort and may restrict the size and breed brought on Resort property, as directed by the resident’s association. Aggressive behaviour of animals may be subject to the penalties outlined herein if such occurrences are repeated. Trees, bushes or grass shall not be planted within or on the Resort, and composting of household garbage shall not be permitted without the prior approval of the property manager. All residents shall dispose of household garbage or trash in the containers provided by management. Household garbage shall not be stored outside recreational vehicles. Large appliances, construction and/or large landscape refuse (i.e., spring clean-up) must be hauled to appropriate landfill sites off the Resort property at the resident’s expense. Residents shall not do, or authorize to be done, anything on the Resort common property that may cause damage to trees, plants, bushes, flowers or lawns. Residents shall not place any debris, rubbish or vegetation (i.e., spring clean-up) or objects on the common property unless approved by management. Residents shall not trespass on another resident’s lot. Each resident must notify management with respect to any changes in residentship as well as any resulting agreements with respect to the use and/or possession of the lot. Propane tanks for recreational vehicles shall be limited to a maximum capacity of 125 US gallons (pig) with a maximum of three tanks upon any lot. Tanks must not be enclosed and must be placed near the recreational vehicle. Rental of a recreational vehicle or lot by a resident to a third party shall not be permitted to maintain the integrity of the Resort and in consideration of the other residents. Management shall, at all times, have the right to summarily end any unauthorized rental of any recreational vehicle or lot. Sub-leases shall be for a minimum of one month at a time, subject to the approval of management. Operation of electrical or gas generators shall not be permitted unless due to an emergency. High-intensity outdoor lights, including, without limitation, those known as “yard lights,” shall not be permitted on the resident’s lot. All recreational vehicles must be CSA-approved. Recreational vehicles must be no more than twenty years old and approved by management when initially placed on any lot. Recreational vehicles that become older than these dates once placed upon the lot will not have to be replaced. All recreational vehicles must be placed on the designated pad only. To allow for the parking of vehicles, a minimum ten-foot setback of all recreational vehicles and park models must be observed, measuring from the property pin adjacent to the common roadway. An unobstructed setback of two feet on side yards is required on all sites. Any awning constructed onto a recreational vehicle must be approved by management. The height of any awning shall not exceed the height of the roof line of the recreational vehicle to which it is attached and shall not extend more than two feet past the deck. Storage of materials shall not be permitted under any recreational vehicle or deck unless skirting completely removes such stored materials from view. Residents planning to store such materials or boxes under any recreational vehicle or deck must complete the skirting of the deck or RV within ninety days. In the case of fifth-wheel vehicles, a vinyl hitch enclosure will suffice. The colour and style of all deck skirting must be neutral or match the recreational vehicle, and either vinyl, vinyl-clad material or other maintenance-free material must be utilized. Skirting cannot be wood lattice. Non–permanent decks may not be constructed and may not include any foundations. Decks, which include sundecks, patios or other balconies, are permitted subject to the conditions outlined herein. Balconies and decks may project up to 2.0 m into required yards with a required yard setback of at least 4.0 m. Decks must be well-maintained and either natural colour, stained or white, red or blue. Decks that do not project more than 0.6 m (2 ft.) above grade shall adhere to the siting requirements for accessory buildings, whether attached or detached, except that such structures may be allowed within the required front yard but not closer than 1.5 m (4.92 ft.) from the front parcel line. The maximum site coverage, with the inclusion of the deck, needs to ensure an open and graded parking space sufficient to permit a clearance of 4.5 m (14.8 ft.) between sides and 3 m (9.8 ft.) between ends of adjacent recreation vehicles. Further, the deck must be constructed so that campsites shall be accessible by means of a driveway at least 3 m (9.8 ft.) wide where the driveway is for one-way traffic or at least 6 m (19.68 ft.) wide where the driveway is for two-way traffic and so constructed that automobiles and trailers will not become mired. Decks may not exceed 30% of the square footage of the site. Decks must be pre-approved by management and constructed by either a contractor of the owner or a qualified party. One non-permanent storage shed shall be allowed per recreational vehicle lot and can be constructed of wood, vinyl or metal. If of wood construction, the shed must be sided with vinyl siding or other maintenance-free material approved by management. Sheds shall not exceed. The location of sheds must be approved by management and must be non-permanent. Sheds can be built on each site to a maximum shed size of 150 square feet. Sheds are to be constructed as accessory structures, with foundations no greater than what is required to ensure structural integrity for a shed no larger than 150 square feet. Carports of any kind shall not be constructed or placed upon the recreational lot. Campfires are allowed only in a properly contained fire ring. The fire ring must not be any larger than thirty inches in diameter. Campfires are to be totally extinguished when not personally attended. Management may prohibit campfires at any time when such fires are considered hazardous. At no time shall fire pits be used to burn garbage. No fences of any kind shall be erected upon any lot without the prior approval of management. Residents shall not remove any trees from their lot without obtaining approval from management. Any resident carrying out any work within or upon their lot must ensure such work is diligently pursued and completed within ninety days. Contractors must be provided with the guidelines to follow for construction and covered under workers' compensation and other regulatory requirements. Household garbage bins are not to be used for construction waste. Construction in the spring involving the use of heavy equipment shall not be permitted without the prior approval of management. A waiver by management of any breach of any condition, rule or regulation committed by any resident herein shall not be construed as a waiver of the management’s right to give notice in respect of a subsequent breach of the same or other condition in the regulation or guideline by a resident. The gates close at 10 pm and open each day at 8:00 am unless the manager is not on-site. Access outside of these hours shall be provided with your gate access code. Office hours of management shall be Monday–Friday from 8 am to 8 pm and Saturday and Sunday from 10 am to 7 pm during the summer season. Residents may contact the property manager directly. Beach hours are 8 am to 8 pm daily, subject to management’s changes based on weather and safety. There is no lifeguard on duty, and no diving is permitted. An adult/legal guardian must accompany children under 14 years of age. Infants and toddlers NOT potty trained MUST wear swim diapers. (We have some available at the store.) Alcohol is not allowed off campsites. No illegal substances are allowed on the property at any time. Smoking and the use of marijuana shall only be allowed in designated smoking areas or on each individual's RV lot. Such activities shall not impede on the enjoyment of neighbours. Disposal of cigarettes and other items must be done safely in garbage areas to limit the risk of fires. Please ensure your site number and name are visible at all times. If the light is out on your sign, please notify the property manager. All residents must review the emergency response plan for details on muster points, exits and local non-emergency contacts. An updated plan shall be provided annually to all residents. Residents may not alter or otherwise impact the wet areas, such as ponds, on the property. This shall include no pollution or garbage in and around such areas. Please do not damage or remove any trees, bushes or landscaping. If you require any changes, please contact the property manager. Management shall not be held liable or responsible for the non-utilization of package components or loss of recreational opportunities due to weather or any other circumstances beyond our control. Residents must maintain a safe distance from the septic lagoon located on the property and not cross the fence at any point. Residents must not walk, skate or otherwise enter the water unless management has placed signage that it is safe to do so. Skating or walking on the lake during the winter is at the sole risk of the resident. There shall be no smoking or open flames near any propane tanks, including the one located by the office. Residents may reserve the guest camping sites by speaking to the manager, and they will be handled on a first come, first served basis. Management takes no responsibility if the Resort is at capacity. Equipment rentals, including mini-golf, can be signed out at the office. Residents are responsible for returning the property as is, as any significant damage may require the resident to pay for the cost of replacement of such equipment. The use of any equipment is at the sole risk of the resident. Residents may only use recreational vehicles and trailers that are suitable for highway transportation. The use of mobile homes, park models and pre-manufactured homes is prohibited on the site without the prior written consent of the owners. Residents must abide by any health and safety regulations that are implemented and distributed by management, including any restrictions and regulations as a result of the COVID-19 policy. Such regulations may change from time to time and are at the discretion of management. Residents are responsible for the cleanliness of common area facilities and amenities, including all indoor and outdoor areas. Residents must not damage any common area, including any equipment or supplies. Please clean up once you have finished enjoying the amenities. Drones are not allowed on the property for the safety and privacy of our residents. If you wish to take drone footage for special circumstances, please contact the manager to get written approval, including proof of any required permits and licences. The use of drones is prohibited on the property. The use of cameras and cell phones for pictures and video footage is permitted. However, residents must be mindful of other residents’ privacy. Management shall place security cameras in certain common areas around the property for security purposes. By signing the lease, residents agree and consent to management’s security cameras on the property. Children under the age of twelve must be under the supervision of an adult when using common area amenities such as the playground, mini-golf, amenities building and other risk areas of the property. Residents may conduct minor services and repairs on their lots of their RV, vehicles, sheds, decks and off-highway vehicles. However, the changing of fluids, oils and chemicals is strictly prohibited, including the dumping or drainage of such fluids into the septic system. Off-highway vehicles may be cleaned only in the designated wash area. Horses are allowed on the property. However, owners must provide adequate food, shelter and water to the animals at their own cost. Horses may be kept on the side or in designated areas only. Owners must clean up any traces of horses on the property. Please speak to the manager to discuss further. Conclusion The rules and regulations above may be amended from time to time by management as required. The above list is not exhaustive, and residents are asked to be respectful of their neighbours and carry out activities in a safe and responsible manner. At some further date, management may elect certain residents of the Resort to act as a bylaw, resolution and dispute committee for the purposes of updating and enforcing rules and regulations on behalf of the residents of the Resort. Please speak with management if you wish to learn more about participating in the committee. Thank you for taking the time to read through the bylaws. We hope everyone has an equal opportunity to enjoy the Resort to its full potential and spend time outdoors. Sincerely, Management Pinnacle Lifestyles Resort Inc.

PRIVACY POLICY

Pinnacle Lifestyles Resorts Inc. and our related entities (“Pinnacle”) are committed to protecting and maintaining the accuracy, confidentiality and security of your personal information. This privacy policy describes the personal information Pinnacle collects from or about you, how we use that information, and to whom and in what circumstances we disclose that information. Your privacy is important to us. Our business is based on respectful relationships, and protecting your privacy is an important part of how we do business. We manage your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy legislation. Collection, Use and Disclosure of Personal Information For purposes of this privacy policy, personal information means any information about an identifiable individual used or disclosed in the course of commercial activity to conduct business with you or provide services or products to you. The information collected will vary depending on the nature of your relationship with us and may include but is not limited to the following: •Information such as your name, address, telephone number and email address •Your transactions with us, such as customer service inquiries, reservation requests and details, sales promotions entries, responses to surveys or contests •Information requested by or provided to you. Your information may be stored as physical or electronic files. Our electronic files are protected by passwords and other security measures and are accessible only by those people who require the information in order to perform their job duties. Physical files are protected in a manner appropriate to the sensitivity of the information and are accessible only by those employees, contractors or others who require the information to perform their job duties. Pinnacle shares your personal information with its employees, auditors, contractors, consultants and other parties, including Pinnacle’s subsidiaries and affiliated companies who require such information to assist us with administering our business relationship with you. These include third parties that provide services to us or on our behalf, third parties that collaborate with Pinnacle in the provision of services to you and third parties with whom we contract to perform our services. In addition, your personal information may be disclosed or transferred to another party (including to another affiliate of Pinnacle) in the event of a change in ownership of, or a grant of a security interest in, all or part of Pinnacle through a sale transaction or some other form of business combination, merger or joint venture. We will disclose personal information in these circumstances only when the third parties agree to use such personal information solely for the purposes of evaluating and carrying out the business and, with respect to that information, to act in a manner consistent with the principles articulated in this privacy policy. Consent We require your consent to collect, use and disclose your personal information in accordance with this privacy policy. Consent may be expressed or implied. Express consent may be given orally or in writing, including electronic transmission. Implied consent is consent that can be reasonably inferred by your action or inaction. By providing us with the personal information described in this privacy policy, we assume you have provided implied consent to Pinnacle to collect, use and disclose your personal information in accordance with this privacy policy. You may withdraw or limit your consent to Pinnacle’s collection, use and disclosure of your personal information at any time, subject to the legal and contractual obligations you may have to us as a result of our business relationship, such as ownership of a lot at one of Pinnacle’s properties. You must provide reasonable notice of the withdrawal of your consent. All communications with respect to the withdrawal or limitation of your consent should be directed in writing to sales@pinnaclelifestyles.caa Cookie Policy Our websites may use cookies, log files and web beacons in order to help us understand the needs and interests of site visitors and improve your online experience. Cookies allow for faster loading of website content and allow our site to help you navigate efficiently to obtain the information and services you have requested. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. You can also set your browser to turn off cookies. If you do so, however, some areas of some sites may not function properly. Web Browsing Data Collection and Remarketing Lists Pinnacle uses interest-based data such as Google Analytics, which collects third-party audience data such as age, gender and interests. This information is strictly used in the aggregate for the purposes of better understanding our audience and their behaviour on this website. This data may be used to advertise to you on third-party websites, including Google. You may opt out of the automated collection of information by Google Analytics across all products by visiting https://tools.google.com/dlpage/gaoptout. Pinnacle may use data collected through Google Analytics to create “remarketing lists,” which are used to advertise to previous visitors of our websites on third-party sites, including Google. This includes advertisements on Google search results pages or on sites in the Google Display Network. These lists allow us to advertise to you based on your browsing habits. Newsletters and Marketing Campaigns Pinnacle maintains contact lists for the purposes of providing content, updates, marketing material or sales promotions to interested parties. You may have signed up for one or more of these lists on our website or through the purchase of a product or service with us. Newsletter content and frequency depend on the specific list(s) you are on. Our contact list sign-up process follows Canadian Anti-Spam Legislation (CASL) guidelines. You may unsubscribe from these lists at any time by selecting the unsubscribe button at the bottom of the email. Revisions to this Policy Pinnacle may amend this privacy policy from time to time to reflect changes in the manner in which we deal with your personal information. We will post any revised version of this privacy policy on our website(s) and encourage you to review the privacy policy on a regular basis. Any changes to this policy will be effective as of the date posted on the website(s). Changes to your Personal Information You may change or update your personal information as necessary at any time by contacting sales@pinnaclelifestyles.ca. You may also make changes to the type of information and messages you wish to receive from us. If you have any questions about our privacy policy, please contact us by email at sales@pinnaclelifestyles.ca.

bottom of page